Return & Refund Policy

At Endefo, our aim is to provide 100% satisfaction & convenience to our customers. For any reason, if you wish to cancel the order, you need to contact us through contact us link at https://www.endefo.in/contact-us/

CANCELLATION POLICY
Cancellations are divided into the following types depending upon the event of cancellation:
Order Level Cancellation
  • If the Buyer is canceling the order before the products within the order is shipped, a refund will be issued against your order upon your request. 
  • Refunds may take 7-14 days after confirmation. 
  • Communication of shipping details may be delayed, so receiving shipment confirmation from our side can't be considered as the time of shipping. 
  • For every order, the cancellation will be for the entire order, partial cancellation is not possible.
Shipment Level Cancellation
  • If the Buyer is canceling the order after the products inside the order is shipped, a refund will be issued against your order upon your request. In this case, the Buyer has to send back the products at their own cost. 
  • The seller will charge the actual cost of shipping charges if the same is not paid by the Buyer while returning the item. 
  • The original shipping charges incurred for sending the product/products to the Buyer will not be refunded under any circumstance. 
  • Refunds may take 7-14 days after confirmation. 
For all orders, the cancellation will be for the entire order, partial cancellation is not possible.
REFUND POLICY
The amount charged from the customer for a specific order will be refunded depending on the event. Refunds will be instantly initiated if any of the following situations arise;
  • If the item received was defective
  • If the item was damaged during the shipping
  • If any products are missing in the delivered order
  • If any wrong item was sent by the Seller
Other points to be noted:
We encourage the Buyer to review the listing before making the purchase decision.
  • The Seller can always accept the return irrespective of the policy.
  • If the Seller disagrees with a return request, the Buyer can file a dispute under the Buyer Protection Program.
  • In case, if Buyer orders a wrong item, the Buyer shall not be entitled to any return/refund. 
  • The buyer needs to raise the refund request within 10 days from the date of payment realization. 
Once the Buyer has raised a return request by contacting us, the Seller while closing the return ticket can select one of the following:
  • Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the Buyer before replacing it
  • Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the Buyer before refunding
  • Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back
  • Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back
  • The shipping cost for returning the product shall be borne and incurred by the Seller.